Frequently Asked
Questions

GCash deposits at map564 are processed in real time. In most cases, your balance will be updated within seconds of completing the GCash payment. If your deposit has not reflected after 10 minutes, please contact map564 support via live chat with your GCash transaction reference number and our team will resolve it promptly.

Yes. The minimum deposit at map564 varies by payment method. For GCash and PayMaya, the minimum is typically ₱100. For bank transfers, the minimum may be higher due to processing requirements. Maximum deposit limits also apply and may vary based on your account verification status. Check the Cashier section of your map564 account for current limits.

map564 does not charge fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. map564 is not responsible for third-party fees charged by payment processors. We recommend checking your payment provider's fee schedule before initiating a deposit.

GCash and PayMaya withdrawals are typically processed within 1–3 business hours once approved. Bank transfer withdrawals may take 1–3 business days depending on your bank. map564 aims to process all withdrawal requests within 24 hours of submission. During peak periods or for large amounts, additional verification may be required, which can extend processing time.

Yes. The minimum withdrawal at map564 is ₱500 for GCash and PayMaya, and ₱1,000 for bank transfers. Maximum withdrawal limits per transaction and per day also apply. Players with higher verification tiers may be eligible for increased withdrawal limits. Contact support for details on your specific account limits.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, outstanding wagering requirements on bonus funds, a mismatch between your account name and payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, contact map564 support via live chat with your withdrawal reference number for an update.

Yes. All games at map564 use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories. Live dealer games use real cards and wheels streamed in real time, adding an additional layer of transparency. map564 does not manipulate game outcomes.

Yes. map564 is fully optimised for mobile play on Android and iOS devices. Simply open your mobile browser, go to map564.net, and log in — no app download is required. The mobile interface automatically adjusts to your screen size so you get the full casino experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

RTP varies by game title. Most slots at map564 have an RTP between 94% and 97%. The RTP for each game is displayed in the game's information or paytable section. RTP is a theoretical long-term average — it does not guarantee specific results in any individual session. Always check the game info panel before playing.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most map564 promotions are claimed through the Cashier or Promotions section of your account. Some offers require a promo code entered at the time of deposit; others are automatically credited. Make sure your account is fully verified before claiming a promotion, as unverified accounts may not be eligible. Check the specific promotion's terms for opt-in instructions.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. If you request a withdrawal before completing wagering requirements, the bonus and any winnings derived from it may be forfeited. Real money deposits that are not part of a bonus offer can generally be withdrawn at any time, subject to standard withdrawal processing rules.

On the map564 Login page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset link by email. Follow the link to set a new password. If you don't receive the email within a few minutes, check your spam folder. If the issue persists, contact map564 support via live chat.

If you suspect your map564 account has been accessed without your permission, change your password immediately and contact map564 support via live chat to report the incident. Our security team will review your account activity and take appropriate action. We recommend using a unique, strong password for your map564 account and enabling two-factor authentication if available.

Contact map564 support via live chat and request a self-exclusion. You can choose a temporary cooling-off period (24 hours to 30 days) or a longer-term self-exclusion. Once active, your account will be locked — no logins, no deposits, no wagers. map564 will also stop all marketing communications to your account during the exclusion period. Self-exclusion requests are processed immediately and without judgment.

If you or someone you know is struggling with gambling, please reach out for support. PAGCOR operates responsible gaming programmes for Filipino players. map564 also provides direct support through our 24/7 live chat. For more information on map564's responsible gaming tools and resources, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop. You are not alone.

Yes. map564 offers session time reminders that alert you after a set period of play — for example, every 30, 60, or 90 minutes. You can configure these in your Responsible Gaming settings. Reality check pop-ups are also available, showing your net gaming activity during a session so you always have a clear picture of how long you've been playing and how your balance has changed.